FAQ
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cost of services
Our services begin with a complimentary consultation to discuss your needs and how we could work together to meet those. This is 15-minute conversation that is done over the phone.
Individual counselling sessions:
50-minutes @ $150.00
Social work consultations:
30-minutes @ $60
50-minutes @ $100
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sliding scale
We offer a limited number of sliding scale spots, not as charity, but as solidarity.
We don’t believe care should be reserved for those with economic access.
These spots are here for those most impacted by ableism and other forms of discrimination that compromises access to quality mental health care.
There is no requirement to disclose financial hardship to access the sliding scale.
Just simply send an e-mail or inform the practitioner of your interest and we will discuss next steps.
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methods of payment
Payment is accepted by e-transfer or credit card at the end of each session.
Credit card payments can be securely made through JaneApp.
Please discuss alternative payment arrangements (e.g., payment plan, extended time) with practitioner if needed.
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insurance coverage
Receipts are automatically emailed and include all the information you’ll need for insurance or personal records. After each session, you’ll get a receipt for reimbursement.
Extended health benefits for psychotherapy typically cover Registered Social Workers with Master of Social Worker (MSW). Please ensure that your specific plan covers Registered Social Workers.
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cancellation policy
Please provide 24 hours’ notice for all cancellations and/or rescheduling.
Appointments cancelled/rescheduled after 24 hours’ or missed will be subjected to a 50% charge of the total appointment fee.
We understand life is unpredictable, and if there are barriers or emergencies, we’ll navigate those conversations with compassion.
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the platform
All sessions are provided virtually through the JaneApp which is a secure, encrypted platform that respects your privacy.
The video link for the session will be provided via e-mail in advance.
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what to expect from the first session
Your first session isn’t about performing or proving anything. We’ll talk about what brought you here, what feels important or hard, and how we can hold space for you.
There’s no pressure to have answers or fix things. It’s a pause in a world that often demands so much from you.
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frequency of care
Frequency of appointments are entirely dependent each person’s needs. There is no one ‘right’ rhythm.
Many folks start weekly or every other week to build safety and momentum, then adjust as healing unfolds.
We’ll co-create a pace that respects your capacity, your life, and your nervous system.
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what if I don’t know what I need?
Not knowing what we need is a very common experience. We don’t have to come with a neat agenda or rehearsed story. Sometimes the biggest shift happens when we sit with not knowing.
We will meet exactly where you are, whether that’s silence, overwhelm, anger, or confusion. Your presence itself is the start of the work.
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how long will I be in therapy?
There’s no timeline in healing. It is not linear or neat. Some people come for a handful of sessions; others for years. We’ll check in together to see what feels helpful and what’s shifting. The power is always in your hands to decide what you need next.
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what does it mean that your approach is trauma-informed?
It means understanding that harm lives in the body and nervous system, not just the mind.
It means we hold space for your pacing, your safety, and your choices.
Healing isn’t about forcing insight or change, it’s about making space for what you’ve had to survive, and slowly coming home to yourself.
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what does unscripted therapy mean?
It means rejecting the idea that you have to be fixed or that healing follows a neat, predictable path.
It means seeing our pain as a response to larger systems of oppression, like capitalism, colonialism, patriarchy, and ableism rather than a personal flaw.
Unscripted Therapy invites you to shed the roles and scripts you were told to play and step into who you really are, even if that’s messy, loud, or raw.
There’s no performance here, no expectation to fit a mold. It’s about reclaiming your story, your body, and your truth on your own terms.
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do you need a diagnosis to get therapy?
No. You don’t need a label, diagnosis, or formal paperwork to be seen here. Whether you suspect neurodivergence, live with a diagnosis, or reject labels altogether, you’re welcome. The work is about your experience, not a category.
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do you work with children or couples?
Currently, we focus on individual work with adults (18+). and support parents from a trauma-informed and neurodivergent-affirming perspective.
Couples or family therapy is not offered here, but we can connect you with trusted colleagues who share these values.